When you check out your shipping costs are based on where in the USA you are located and the amount of items you are purchasing.
Processing Time
We are eager to get your order to you as quickly as possible.
Order and payment verification, quality check, and packaging can take 12-48 hours. We are doing our best to work with the fastest couriers within out budget due to Covid delays around the USA and beyond.
Orders are not shipped on Sundays or holidays. Orders may be shipped on Saturdays.
We make your item the day your order comes in or it may be made in advance.
Your order will be fulfilled by a member of our Gutsy Goodness team.
Most orders will arrive with the services of United States Postal Service, however it may also be delivered by Fed Ex, UPS, or other service.
Orders placed on this website are for USA customers only at this time. To place an international order please make your purchase at our Etsy Shop.
Shipping Time
This refers to the time it takes for items to be shipped from the warehouse to the destination. Upon checkout you have the option to choose your shipping speed.
Please be aware that our country is experiencing significant mail delays that may impact your delivery time. As of October 1, 2021, the USPS raised their prices and slowed down mail delivery.
Delivery is not guaranteed. If your package is significantly delayed and you need to order again with "Rush Delivery" we do not cover the postal expense. So please choose your mail option according to your delivery time needs.
Shipping Confirmation
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If you do not receive the email tracking information be sure to check a spam folder or if you use gmail, we recommend checking the "All Mail" folder. If your package is having delays, please feel free to notify us and we will do our best to find out the cause of delay or send another item.
Damages
Gutsy Goodness is not liable for any products damaged or lost during shipping but we will do our best to help you receive exactly what you have ordered in a timely fashion.
If you received your order and it is less than perfect, we may ask you to take photos of the damaged shipping package in order for us to assist in filing a claim to the carrier. Please save all packaging materials and damaged goods.
Says "Delivered" but has not arrived
If your tracking information is marked as "delivered" and you have not received your package, you may be requested to ask your local post office staff the status of the order. We understand this is inconvenient, but many packages during holiday time are either delivered to a neighbor, or marked "delivered" even though it is still on a truck. We will work with you in any way we can, but your understanding is appreciated.