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OUR RETURN POLICY

• RETURN POLICY: I no longer need this
• EXCHANGE POLICY: I need a different item
• My item is defective
• I need a replacement charm/bead
• DELIVERY DELAYS: My package got here too late
• DELIVERY STATUS & DELAYS: My package is late

RETURN POLICY – “I no longer need this item”

• We understand sometimes your jewelry piece isn't exactly what you had in mind or the circumstances may have changed and you no longer need it. We accept returns within 30 days of placing your order or store credit if within 60 days.
• Visit the Return Portal to process your return.
• You will receive a full refund for the product minus any discounts that were given. You are not refunded for the postage paid.
  
• The item should be returned in its original condition with all packaging.
  
• You are responsible for return shipping costs. First class mail is about $4.50-$5. We can provide a label for you for the cost of $5.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value and we will let you know of this when processing the refund.
• All sales of Custom Designs are final.

EXCHANGE POLICY – “I decided I prefer a different item”

Exchanges are considered a “Return” and a “Re-order” – They are 2 different transactions and will be treated as such, including 2 different Order #s.

Go to the Return Portal to process your return and choose "Shop Now & Ship it back in next 5 days" if that option is available for you so you have immediate store credit.

Please note the following:

• We accept returns within 30 days of the day it was delivered to you. Store credit is provided for orders returned within 30-60 days.
• You will receive a full refund for the product minus any discounts that were given. You are not refunded for the postage paid.
• The item should be returned in its original condition with all packaging.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value and we will let you know of this when processing the refund.
• All sales of Custom Designs are final.

DEFECTIVE REPLACEMENTS

If your item was defective or damaged in any way, we are happy to send you a replacement.

Go to the Return Portal and process a return with the reason being "item was damaged."

LOST PIECES, CHARMS, ETC

We understand that occasionally you may lose a charm or have a bead fall off. We certainly want you to love your item and yet we are not responsible for the typical wear of the item.

Please contact us and explain your situation. We may opt to send you the charm or bead complimentary and ask that you assist with the postage fee of $4.50.

DELIVERY DELAYS – “I need to return this because it got here too late for the event I needed it for.”

We understand how important it is to receive your jewelry in a timely fashion. We ask that you consider us your partner in doing everything possible to get your package to you as quickly as possible. We wish we had super-powers to avoid any delays. But can only promise to help you as much as we can in whatever the situation is with your package.

If you have received your item, but it is no longer needed due to a late delivery your return due to postal delays is the same as a regular return. Please go to the Return Portal and choose the "arrived late" reason for the return.

DELIVERY DELAYS & ORDER STATUS – “My package is delayed. I want a refund.”

All carriers are experiencing delays at all times of the year. These are our best tips and some insight as to when and how we respond to the delays.

• If your package is delayed and the tracking information says “IN TRANSIT, ARRIVING LATE” your package is not considered lost, but just delayed.
• We reserve the right to choose to send a replacement --or not, depending on what the USPS updates say. Oftentimes during holiday season sending a second package only clogs up the backlog of mail more—it doesn’t arrive any sooner.
• If we opt to send a second shipment the customer will be responsible for returning the first shipment when it arrives. You may wish to add a faster delivery method, depending on your timeline.
• Please double check your address to ensure the fastest delivery.

Regarding refunds, if your package is delayed more than 24 days due to postal setbacks, please feel free to communicate with us and we will do our best to help in any way we can.

We do not provide refunds when a package is delayed and the USPS Tracking information says “In Transit, Arriving Late” other messages, or even no tracking information for up to 2 weeks. This is all normal for the USPS.

Rather, we may opt to provide you with a Gutsy Goodness shop credit for you to order a replacement item and you would be responsible for any shipping upgrades.