Refunds And Exchanges
We understand sometimes your jewelry piece isn't exactly what you had in mind and you may wish to return it.
- We accept returns and exchanges within 30 days of delivery.
- The item should be returned in its original condition with all packaging.
- All sales of Custom Designs are final.
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If your item was was defective or damaged in any way, we are happy to work it out with you if you would prefer a refund or replacement sent out promptly.
If you need the jewelry piece by a particular date, we recommend planning accordingly and giving the USPS extra room for delayed delivery.
- First Class is 3-7 days, but could be 14-21 if a package is delayed
- Priority Mail is 2-3 days but can be up to 5-7
- Priority Mail Express 1-2 days (but things happen!)
If you are buying this for an important event, such as a wedding, and concerned about delivery speed, you may wish to consider Priority Mail Express for $34. Ask us for details.
If your package is exceptionally delayed, 21-28 days, Gutsy Goodness may opt to send a second shipment and have the custom return the first shipment when it arrives. The customer may wish to add Priority Mail or Express Mail, depending on her timeline. Please double check your address to ensure the fastest delivery.
Regarding refunds, if your package is delayed more than 21-28 days due to postal setbacks, please feel free to communicate with us and we will do our best to help in any way we can.