A. We've all remembered a birthday or Teacher's Appreciation Day at the last minute. So we believe THAT every order you place should be a top priority. Typically we send it within 48 hours--sometimes even sooner, and it arrives within 2-3 day in the Continental USA.
You will also receive a tracking # so you can check on it any time.
COVID UPDATE: Our distributor is sending packages between 48 hours and 5 days. Occasionally orders have been delayed. Please let us know if this is a gift and needed sooner and we will personally send it to you as quickly as possible.
Q. Can I change charms or another part of the item?
A. The item you see has been handmade by a member of our team and then sent to our distributor that takes care of all our shipping for us, so the actual item cannot be altered and ordered from the current listing you see.
If you wish to order a different charm or bead: We can personally send you a charm, bead, or different chain length than you see. We are unable to exchange a charm but an additional charm is just a few dollars. See details to ORDER here.
If you are interested in a complete custom design, Lisa does do custom work during different seasons. The price is $35 for your own words on the glass pendant and takes about 10 days. The price includes a 24" chain or keychain, a bead and a charm. Message Lisa to see if she is currently doing custom designs.
If you wish to have just one word changed, like "mom" instead of "dad" on the glass piece, we are able to accommodate you. The additional fee is $5. Message Lisa with the item name and change you'd like and she will make you a custom listing to make your purchase.
NOTE:Please do not order the item you see and then ask in comments for the change.This will start the order process from our distributor and you will receive the original item without the personalization.
Engraving:We get asked often if we can engrave a name or different word on a charm. Unfortunately we do not do engraving. The back of the pendant piece also has some texture and engraving would likely not work well.
Q. Tell me about coupon code! What are they for and how do I get one?
A. We have a variety of coupons we send out on occasion to our subscribers. If you are not currently on our mailing list sign up here. The coupon you will receive is for 15% off anything at GutsyGoodness.com . Be sure to enter it at checkout. If you are already on our mailing list, watch for new coupons and be sure to sign up for our Gutsy Goodness Club to be part of our Rewards Program.
Q. What is the Gutsy Goodness Club I am seeing?
A. Our Club is free and it means you have access to earn Rewards Points that can be cashed out for free shipping, bonus jewelry, discounts and more. You can earn points just by signing up, browsing our shop, sharing a social media post, etc. Find out how to become part of our club here.
Q. What kind of metal is it? Can it get wet? Will it tarnish?
A. The metal is zinc alloy. Care instructions are enclosed in the box, but here is what you need to know.
You will receive your item in a sealed bag. As with most metals, humidity can occasionally affect the metal and it can darken a small bit. To clean the glass on your pendant wipe gently with glass cleaner sprayed on a cloth. Avoid allowing glass cleaner to touch the bronze too much.
We recommend avoiding spraying perfume on your piece or using lotion where it will come into contact. It's recommended that you occasionally polish your jewelry with a jewelry grade polishing cloth and rub a thin coat of olive oil to the back.
Brass can blacken when it is exposed to natural skin oils. You can avoid this by updated care.
Our real world 2-cents? Lisa and her mom have never once sealed the jewelry up in a bag, polished it, or done anything to care for it --and it still looks fabulous. We prefer low-maintenance jewelry that is ready-to-wear as we pull it from the jewelry box and wouldn't design anything else. But certainly follow our care instructions. 😉
Q. I am buying a gift and am not positive if this is my friend's fashion style...
A. It can be challenging to pick out jewelry for someone else, but our items actually more of a sentimental gift that we've found people who love all kinds of fashion adore. The classic vintage-cream background of the pendant to the rustic style charms compliment many outfits from jeans and a t-shirt to a dress you are wearing to church.
If you truly are concerned about a fashion style, we recommend a keychain that many people use for keys or as a purse clip.