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Q. Where is my order?

We know how important your jewelry is and want to help make sure it arrives to you or the gift recipient.

Before placing any orders we recommend making sure your "ship to" address is correct.

• Sometimes computer software has been no to revert back to an old address, even though you really did update it.

• If you are sending a package to a friend, make sure you have the correct address. Drive vs. Road will quickly result in a lost package. 
  
  

Q: I ordered multiple items and didn't get them all! Something is missing!

We may have made an error. We do our best to not miss a thing but occasionally it does. Please reach out to us and let us know.

Q: Why does it say delivered and I still don't have it?

The USPS is marking many packages "Delivered" even though they are still "out for delivery." Even the USPS recommends that the delivery status says "delivered" and isn't, wait another 12 hours or so.

You can find their own recommendations here.

Q: Can I track my order?

Yes! We've sent you an email with the tracking information in it.

Q: How long can I expect it to take?

Typically items are sent within 1-2 days. Order before 2 PM PST and we will do our best to send it the same day. Mail can take 2-3 days to 5-10 days depending on the shipping option you chose at checkout.