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    Returns And Exchanges

    Returns and Exchanges

    We understand sometimes your jewelry piece isn't exactly what you had in mind and you may wish to return it. We strive to provide you with the best customer service through this process.

    Return Policy: "I no longer need this item"

    RETURN POLICY – “I no longer need this item”

    We understand sometimes your jewelry piece isn't exactly what you had in mind or the circumstances may have changed and you no longer need it.

    • We accept returns within 30 days of the day it was delivered to you.
    • You will receive a full refund for the product minus any discounts that were given. You are not refunded for the postage paid.
    • The item should be returned in its original condition with all packaging.
    • You are responsible for return shipping costs. First class mail is about $4.50-$5.
    • If the item is not returned in its original condition, the buyer is responsible for any loss in value and we will let you know of this when processing the refund.
    • All sales of Custom Designs are final.
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    EXCHANGE POLICY – “I decided I prefer a different item”

    Exchanges are considered a “Return” and a “Re-order” – They are 2 different transactions and will be treated as such, including 2 different Order #s.

    Do you need your exchange processed quickly and prefer us to send you a replacement immediately? We will email you an invoice which will include the following:

    1) The cost of the new item;
    2) The cost of shipping for the new item ($4.75 for First Class; let us know if you need the second packaged shipped Priority Mail or UPS 3-day and we will adjust this amount);
    3) The cost for the return label to return the original item ($4.75)

    Upon receiving your original order back you will receive a full refund for the product that was returned.

    Please note the following:

    • We accept returns within 30 days of the day it was delivered to you.
    • You will receive a full refund for the product minus any discounts that were given. You are not refunded for the postage paid.
    • The item should be returned in its original condition with all packaging.
    • If the item is not returned in its original condition, the buyer is responsible for any loss in value and we will let you know of this when processing the refund.
    • All sales of Custom Designs are final.

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    DEFECTIVE REPLACEMENTS

    If your item was defective or damaged in any way, we are happy to send you a replacement. Please contact us immediately upon noticing the defect. 

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    LOST PIECES, CHARMS, ETC

    We understand that occasionally you may lose a charm or have a bead fall off. We certainly want you to love your item and yet we are not responsible for the typical wear of the item. Please contact us and explain your situation. We may opt to send you the charm or bead complimentary and ask that you assist with the postage fee of $4.50.

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    DELIVERY DELAYS – “I need to return this because it got here too late for the event I needed it for.”

    We understand how important it is to receive your jewelry in a timely fashion. We ask that you consider us your partner in doing everything possible to get your package to you as quickly as possible. We wish we had super-powers to avoid any delays. But can only promise to help you as much as we can in whatever the situation is with your package.

    If you have received your item, but it is no longer needed due to a late delivery your return due to postal delays is the same as a regular return. Please send it back and we will refund you for the cost of the item.

    Send to: GUTSY GOODNESS, RETURN C, 13741 Danielson St, Ste H, Poway, CA 92064

    If you would prefer to return it for a store credit, send it to the following address and we will provide credit for the original cost of the item and the original postage paid up to $5. GUTSY GOODNESS, RETURN SC, 13741 Danielson St, Ste H, Poway, CA 92064

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    DELIVERY DELAYS & ORDER STATUS – “My package is delayed. I want a refund.”

    All carriers are experiencing delays at all times of the year. These are our best tips and some insight as to when and how we respond to the delays.

    • If your package is delayed and the tracking information says “IN TRANSIT, ARRIVING LATE” your package is not considered lost, but just delayed.
    • We reserve the right to choose to send a replacement --or not, depending on what the USPS updates say. Oftentimes during holiday season sending a second package only clogs up the backlog of mail more—it doesn’t arrive any sooner.
    • If we opt to send a second shipment the customer will be responsible for returning the first shipment when it arrives. You may wish to add a faster delivery method, depending on your timeline.
    • Please double check your address to ensure the fastest delivery.

    Regarding refunds, if your package is delayed more than 24 days due to postal setbacks, please feel free to communicate with us and we will do our best to help in any way we can.

    We do not provide refunds when a package is delayed and the USPS Tracking information says “In Transit, Arriving Late” other messages, or even no tracking information for up to 2 weeks. This is all normal for the USPS.

    Rather, we may opt to provide you with a Gutsy Goodness shop credit for you to order a replacement item and you would be responsible for any shipping upgrades.

    * Please know that these are our guidelines and your satisfaction is our highest priority. As a small business we are doing our best to not increase our prices, but this means with rising postal fees as well as delays, we are unable to send multiple packages out to a customer because a longer delivery method was originally chosen. Please understand that if you choose an inexpensive shipping method and "hope for the best" and then it is delayed, we are unable to send it at our own cost to make sure you get it in time. If you have any concerns about postal delivery times please contact us.